A prompt is simply an instruction you give an AI tool. You do not need magic phrases. Give it a task, the facts it needs, and a description of a good answer. You will practise by turning a rough note into a useful message.

Before you start
- An AI assistant you can access.
- A short practice note with no private customer details.
Want to do it yourself?
- Difficulty
- 1 out of 10
- Estimated completion time
- 20–30 minutes
Skills you’ll need: Use a web browser, write a short instruction, and compare the draft with your original facts. No coding needed.
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How this helps your brand
Give an assistant enough context to reduce repeated corrections and keep your facts intact. Keep a checked example to guide your next project.
Step 1: Write the task in one sentence
Start with a verb: rewrite, summarise, compare, or organise. Example: “Rewrite this appointment reminder so it is clear and friendly.” Ask for one result before asking for a whole campaign.
Step 2: Add the reader and the facts
Example: “This is for a customer collecting a repaired bike on Friday after 3 pm. They must bring their collection receipt.” Include only facts the assistant is allowed to use. Say that missing details should become questions.
Step 3: Set the shape of the answer
Example: “Keep it under 60 words. Use plain English. Include the collection time and receipt reminder. Do not add a discount or a promise.” These are concrete checks you can make on the result.
Step 4: Correct one thing at a time
If the message is too formal, say “Keep the facts, but make the tone more conversational.” If it adds information, point to the unsupported sentence. Start a fresh conversation if the assistant keeps mixing old facts into the task.
Step 5: Save a reusable version
Replace the details with brackets: [customer], [date], [action]. Store the prompt beside a checklist: correct facts, appropriate tone, no unsupported promises, and the requested length. Re-read each new output; a saved prompt does not guarantee a correct answer.
You're done when
- You wrote a prompt with a task, context, facts, and output format.
- You corrected the draft and saved a reusable version.
Your prompt
Show promptHide prompt
COPY AND PASTE
Rewrite this note for [reader]: [note]. Use only these approved facts: [facts]. Tone: [tone]. Maximum length: [word count]. Include [required details]. Do not invent missing details or promises. Ask up to three questions if information is missing. After the draft, list the facts I should check.
Replace the [brackets] with your details. Paste into the AI assistant you use and review the result before sharing it.
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